Professional Receptionist Call Answering

Professional Receptionist Outsourcing Service

Live Call Answering

Live Call Answering Service

by PROS - a division of Workspace Strategies

PROS, Professional Receptionist Outsourcing Services, is a division of Workspace Strategies . With over 20 years of shared workspace experience, Karen Condi, President of Workspace Strategies, knew that she needed to create a professional way for her clients to have their phones answered by a professional operator. In most cases, the workspace is reliant on the receptionist to answer the calls, which can make for unpleasant interaction with the caller. Karen understood that it is cost prohibitive for a workspace to hire dedicated operators, so she created PROS; a call center dedicated to the coworking industry. More than anyone else, they understand the unique demands on a workspace so they were able to create a business model that offers the best solution.

A Special Offer From The PROS

All Mazzi Members will receive a free set-up when they start with The PROS.

*Up to a $1,000 value

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Why It Works...

For years, we relied on our reception staff to juggle the flow of our lobby, while at the same time, answering the inbound calls of our clients. Because of the inconsistency of the traffic and the calls, RGBC was not providing the quality of service we promised our clients. By utilizing the PROS team, our calls are answered in a controlled environment by a professionally managed team, giving our reception staff the ability to tend to our clients in a less stressful environment.

There is no doubt that our members demand flexibility more than ever. Not only have they become dependent on our services, but they want them to be perfect. We don't doubt that you can train your staff to do it all, but the reality is, they can’t always answer the phone, greet guests, manage meeting rooms and catering all at the same time. Studies show that when a receptionist is busy with a client, they are delayed in answering the phone, often letting the caller disconnect. While your staff is busy greeting guests, dealing with deliveries, and answering general questions by other members, the PROS are focused on only one task - managing your call flow. Their staff is committed to answering your calls efficiently, keeping your databases up to date and managing the quality of each call.

Visit the PROS Website

Key Features:

Wholesale model that can be easily white labeled for re-sell purposes
Professionally staffed and managed
Allows your staff the flexibility to walk away from the phone
Advanced redundant technology
Bilingual Receptionist
Available extended business hours allowing you to sell services
outside your business hours.

With the PROS on your team, you can:

Offer a revenue stream without having to manage the details
Obtain monthly reports to bill clients for excessive use
Unlimited capability to scale up your call answering services
Upsell enhanced reception services
Better utilize your in-house staff resources and time

How The PROS Works

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Services

Their vast array of services is designed to serve not only your members, but the call flow of your workspace as well.

Whether your member's needs are standard or require custom planning, the PROS have developed a wide array of services that will not only benefit your clients, but also the needs of your own operation. If you have a special requirement that is not listed below, call our team today for a consultation. We can customize a plan that will meet your specific requirements.

PROS Services

FAQ's

Call Answering

When it comes to answering the calls for your members, the PROS can customize your answering for the entire company or any one member of their team. Their service includes call answering, using a custom message provided by your member. After the operator greets the caller, they will transfer the call to the desired destination - voicemail, a cell phone, or any other external number. They can custom design a plan for your members with a high volume of calls or only the occasional call.

Enhanced Call Answering

Sometimes the member requires a little more information before they are ready to accept the call. The PROS team is trained to take the caller’s screen the call by taking the callers information, then transferring the call to the destination that has been specified by your member. With enhanced call answering, their team can either screen for the entire company or just for specific person. If your member does not answer the call, their operator can forward the caller to the client’s voicemail. If your client receives higher than normal call volume, we can arrange a rate that meets their needs.

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